Returns

RETURNS AND EXCHANGES

The Winston Box offers limited returns for any order returned in full. Partial returns, or returns consisting of items from different orders, will not be accepted unless previously authorized in writing.

We offer a First Box Guarantee. If you return your first box, you will receive a full refund of the amount paid for the box, less the original shipping cost.

For all renewal orders,you will receive a full refund of the amount paid for the box, less the original shipping cost. Non-VIP subscribers will also be assessed a $25 restocking and styling fee.

Refunds will be processed 7-10 business days from the date the box is marked delivered by the shipping company, provided the returned items meet the criteria for a return.

All items must be returned unworn, other than reasonable use to try on the garment for fit, with no stains, tears, odors, or visible signs of prolonged use or wear. Items must be unwashed or unaltered. Items must be returned in the original packaging with all tags attached and no evidence that the tags have been previously removed. If any item fails to meet the return criteria, the order will be considered damaged, the items discarded, and no refund will be provided.

Shipping fees for returns are complimentary only within the continental United States. International subscribers are responsible for return shipping fees after receiving prior authorization. Return requests must be made within fifteen (15) days of receiving the item, with no exceptions made. Packages must be shipped within fifteen (15) days of receiving the return label, with no exceptions made.

To make a return, please follow these steps:

- Contact our returns team at returns@thewinstonbox.com.
- Place the items back in the original, undamaged package.
- Attach the pre-paid return shipping label to your shipment and drop it off with the appropriate carrier (FedEx or USPS).

UNAUTHORIZED RETURNS

The Winston Box defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by The Winston Box. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, or refusing a delivery, will cause The Winston Box to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and The Winston Box will discard the product. The customer assumes all shipping and handling charges for any unauthorized returns.

SIZE EXCHANGES

If you realize your Winston Box purchase is an incorrect fit or size, we can exchange the item(s) in question for the appropriate size. Please note that accessories cannot be exchanged.

ACTIVE MEMBERS (US): Members in good standing, without a pending cancellation request, will receive a complimentary return shipping label to return the item(s) to The Winston Box. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be placed in the following month’s shipment. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

ACTIVE MEMBERS (INTERNATIONAL): Members in good standing, without a pending cancellation request, can exchange an item(s). However, the shipping costs to return the item(s) to The Winston Box are the responsibility of the member. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be placed in the following month’s shipment. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

ACTIVE VIP MEMBERS (US): VIP members in good standing, without a pending cancellation request, will receive a complimentary return shipping label to return the item(s) to The Winston Box. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be issued and shipped within 5-7 business days. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

ACTIVE VIP MEMBERS (INTERNATIONAL): VIP members in good standing, without a pending cancellation request, can exchange an item(s). However, the shipping costs to return the item(s) to The Winston Box are the responsibility of the member. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be issued and shipped within 5-7 business days. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

INACTIVE MEMBERS (ALL): Members who have cancelled their subscription, or who have a pending cancellation request, may still request a size exchange. Shipping costs to return the item(s) to The Winston Box are the responsibility of the inactive member. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be sent and the card on file will be charged the appropriate shipping fee.

Size exchange requests must be made within fifteen (15) days of receiving the item, with no exceptions made. Packages must be shipped within fifteen (15) days of receiving the return label, with no exceptions made.

If The Winston Box does not have the same item(s) in the desired size, The Winston Box will provide you with an item(s) that is of comparable price and style at The Winston Box’s discretion.

To make a return for exchange, please follow these steps:

Contact our customer service team at exchanges@thewinstonbox.com.
Receive a pre-paid return shipping label via e-mail.
Place the items back in the original, undamaged package.
Attach the pre-paid return shipping label to your shipment and drop off at any USPS location.

STYLE EXCHANGES

Apart from Size Exchanges, members with the optional VIP package add-on can also exchange any item for any reason at all.

ACTIVE VIP MEMBERS (US): VIP members in good standing, without a pending cancellation request, will receive a complimentary return shipping label to return the item(s) to The Winston Box. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be placed in the following month’s shipment. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

ACTIVE VIP MEMBERS (INTERNATIONAL): VIP members in good standing, without a pending cancellation request, can exchange an item(s). However, the shipping costs to return the item(s) to The Winston Box are the responsibility of the member. Once the item(s) has been inspected and approved by The Winston Box team, a replacement item(s) will be placed in the following month’s shipment. If at any time during the exchange process the member cancels a subscription, the exchange will be processed from that point forward as an exchange for Inactive Members.

INACTIVE VIP MEMBERS (ALL): Members who have cancelled their subscription, or who have a pending cancellation request, are not eligible to exchange an item for non-size related reasons.

If a VIP member requests to exchange multiple items from the same order, if any of the items being exchanged is for a different style, then ALL the replacement items will be included in the next month’s shipment.

To make a return for exchange, please follow these steps:

Contact our customer service team at exchanges@thewinstonbox.com.
Receive a pre-paid return shipping label via e-mail.
Place the items back in the original, undamaged package.
Attach the pre-paid return shipping label to your shipment and drop off at any USPS location.